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Q1. Illustration Capsule 11.2 – How the Best Companies to Work for Motivate and Reward Employees on page 336 provides a sampling of motivational tactics employed by several prominent companies . Discuss how rewards at SAS, Salesforce.com, DPR Construction, and HilCorp aid in the strategy execution efforts of each company.
Q2. Discuss culture as an ally or obstacle to strategy execution.
Q3. Illustration Capsule 11.1 – Charleston Area Medical Center’s Six Sigma Program on page 330 discusses Charleston Area Medical Center’s Six Sigma program. How did the implementation of the program change the culture and mindset of the company’s personnel? List three tangible benefits provided by the program. Explain why a commitment to quality control is important in the medical industry.
Q4. Go to the company page for John Deere at: http://www.deere.com/wps/dcom/en_US/corporate/our_company/our_company.page.
Click through several of the tabs provided there to see what they reveal about the company’s culture. What do you think are the key features of their culture? Based on what you learned about John Deere from answering the previous question, how do you think their culture affects their ability to execute strategy and operate with excellence?
Q5. Review Case 24: Dilemma at Devil’s Den on pages c308 – c310. What problems has Susan identified with the night shift operations of the Devil’s Den? How well does the management team perform such strategy execution processes as competency building, shaping the culture, instituting policies and procedures, establishing control systems, developing reward and discipline systems, and exhibiting ethical leadership?
Thompson, Peteraf, Strickland, and Gamble. (2018). Crafting and executing strategy: The quest for competitive advantage. 21/E. New York, NY: McGraw Hill/Irwin.